Protecting Consumer Rights

CRA is investigating claims that rental car companies are charging huge extra prices when their clients drive their cars through toll booths. In many cases the “fine print” in rental car agreements allows the rental car companies to charge between […]

CRA is investigating claims that the Youtube app on Elemental televisions has stopped working in 2017. The reason, apparently, is that Elemental and Youtube decided not to update their televisions to provide consumers with this functionality…even though customers paid hundreds […]

CRA is investigating claims that the Youtube app on Vizio televisions has stopped working in 2017. The reason, apparently, is that Vizio and Youtube decided not to update their televisions to provide consumers with this functionality…even though customers paid hundreds […]

CRA is investigating claims that the Youtube app on Samsung televisions has stopped working in 2017. The reason, apparently, is that Samsung and Youtube decided not to update their televisions to provide consumers with this functionality…even though customers paid hundreds […]

CRA is investigating claims that the business 5 Minute Oil Change is charging its customers an extra dollar for “tools” when it provides its services. Not only is this extra-dollar charge not disclosed until after the oil is put into a […]

Many nightclubs and strip clubs are using particularly invasive marketing techniques to reel in new customers. Strip clubs in particular have been accused of harassing old and new clients with dozens of text messages simply because those clients provided the […]

In the state of Illinois, it is unlawful for businesses or individuals to require fingerprint scans of people except in certain very limited circumstances. This is because the Illinois Biometrics Privacy Act prevents the storage and/or sale of peoples’ physically […]